Reservation Policy

The Management of  Hotel di Garut Tour & Travel,
herewith we confirm the Reservation policy ( Term & Condition ) as follows.

1. Reservation can be made if 50 % Deposit from One night charge is received.
2. Transffered slip must be send to email hoteldigarut2@gmail.com or forwarding to 08192288626 if transffered with sms banking.

Reservation Policy
Period : All seasons

1. FIT ( Personal, Company, Travel )Reservation advance, can be made & confirmed if 50 % Down payment from One night charge or Guaranteed Letter is received after one day reservation.GIT ( Group ) Reservation advance, can be made & confirmed if 50% Down payment from the total Payment is received 3 weeks prior to arrival. Otherwise ,reservation automatically cancelled.
2. To Travel Agent : ( Pre – Payment ) FIT Reservation can be made & Confirmed if the voucher is received ( via fax ), also full payment must be received 3 days prior to arrival.
3. GIT ( Group ) Reservation can be made & confirmed if 50% Down payment from the total Payment is received 3 weeks prior to arrival . Otherwise ,reservation automatically cancelled. Transffered slip, Guaranteed letter, Voucher must be sen to hoteldigarut2@gmail.com

Urgent reservation :

• No transfer Deposit for walk in Guest, one night full payment must be received upon Check in.
• To travel Agent, Voucher have to be sent on that day , and full payment have to received on that day or one day at the latest after guest departure.
• Full payment must be accepted upon arrival (before check in).

Cancellation & Alteration policy

1. GIT : Cancellation should be applied within 2 weeks prior to arrival.
2. FIT : Cancellation should be applied within 7 days at the latest prior to arrival, if the reservation made under 7 days prior to arrival, the cancellation / alteration should be applied 1 x 24 hours.

Special for new years Eve :
Cancellation should be applied within 2 weeks prior to arrival.

1. 100% one night charge for no show on the check in date
2. 50% from the room rate booked if the hotel notified less than time limit mentioned.

Our Bank Account :

Authorized and confirmed by :
The Management of Hotel di Garut Tour & Travel